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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How do access my order?
  • After your purchase, you will see a “View your orders” link that directs you to the Downloads page. Here, you can download all the files associated with your order.
  • Downloads become available once your payment is confirmed. We will also send you a download notification email, separate from any transaction notification emails you receive from Vinlearn.
  • Since it is a digital copy, we suggest downloading and saving it to your hard drive. If the link is broken for any reason, please contact us, and we will resend the new download link.
  • If you cannot find the download link, please don’t worry. We will update and notify you as soon as possible between 8:00 AM and 8:00 PM (UTC+8).
2. Why should you buy the courses on our website?
  • Our purpose is to help people around the world have the opportunity to learn from any online course. That’s why we created this website.
  • We organize group buys of courses from the sales pages and then sell them to those who can’t afford the sales page’s price or those who don’t have strong financial resources. The course content will be exactly the same as if you bought it from the sales page.
  • If you have enough money and want to receive full support from the author, you should purchase the courses directly from the sales page.
3. How long to get the download link after payment?
  • Most of the products are available for instant download (85% of products can be downloaded immediately). However, for some products, we need time to set up and upload the files, which can take between 8 to 48 hours. We will do our best to deliver the download link as quickly as possible.
  • The wait time for pre-orders and course requests is between 1 to 2 weeks.
  • If you would like to know the exact delivery time, please contact us before making a purchase.
4. How to get the complete course with the courses is updating?
  • We review our course content before selling it, and it is usually complete.
  • For courses that are released in sections (“dripping” courses), you must wait for updates from the author. We will send you the updated content as soon as it is released by the author.
5. What are the payment methods?
  • We accept various payment methods including Credit Card, Apple Pay, Google Pay, PayPal, Bitcoin, Skrill, Payoneer, and WMZ. Please contact us if you require any additional payment options.
6. How do I get a coupon?
  • We host several events throughout the year. Please regularly check our website, and you may find yourself lucky.
  • Our standard discount offer ranges from 15% to 20% off, which you can find on our website.
  • For bulk orders, please contact us via email at [email protected], and we will provide you with the best offer available.
7. Request the new courses unavailable on our website
  • Please contact us using the template below:
    • Request Course:
      • Your email address: (required)
      • Name of the course: (if known)
      • Sale page link: (required)
  • We will organize Group Buys if there is sufficient interest from our members. Group Buys require time to gather members who wish to join.
  • We also offer a request service for any products not available on our website, with a special offer of 80% off the sale page price. This means you only pay 20% of the sale page price to obtain any products you want, typically within 1-2 weeks after payment.
8. Refund policy?
  • We carefully check all product contents and exclude the following: online coaching, software, Facebook group access, and Skype and email support from the author. Therefore, we do not offer refunds for issues related to these contents.
  • We will only issue refunds for products that we are unable to provide.
  • We offer a “no questions asked” refund if the fault lies with us. We value our relationship with our customers. Thus, if you encounter any issues with the course we provide, such as poor quality (e.g., blurry videos, bad sound) or missing files/modules, please contact us for resolution. If we are unable to resolve your issues, we will process a refund for your order within 1-3 business days after our confirmation.
9. Information security?
  • All registration information and your email address are automatically encrypted and kept anonymous, ensuring your safety.
  • Your information is protected by 256-bit SSL encryption, ensuring a secure payment process.
  • We use a private server to send the download link to our customers. Therefore, all information remains confidential. Rest assured, you are completely safe and secure with us.
INFORMATION ABOUT US

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